Receptionist and front desk officer

Duration: from 20/11/2017 to 15/12/2017 (120 hours) Management of bookings. Tourism and hotels. Guest services in hotels. The departments of the hotel and the rooms. Reception, call center (operator), guest…

Telephone and ticketing operator

Duration: from 23/11/2015 to 10/012/2015  (80 hours) Regulations of behavior and appearance. Costumer service. Complaint management. Bookings and ticket issuing. Techniques of increasing the number of sales.